Question 1

My item is faulty/damaged

Accepted Answer

We would be so heartbroken to find out something has happened to one of our
items via transit so please email hello@little-stories.co.uk to let us know and we will organise a new toy out to you
ASAP!

Question 2

Refund / exchange

Accepted Answer

If for any reason you do not want to keep your item we are more than happy to
offer you a refund within 14 days from order recieved and you will be credited back using your original form of payment within 10 working days.
 
Please download our returns form here with your details and pop it in your parcel. Feedback is so important to us so please do let us know your reasons on the returns form.
 
Unfortunately we are not yet in a position to offer free returns so customers are
liable for p&p fees.
 
We currently cannot offer exchanges

L I T T L E S T O R I E S

My item is faulty/damaged

Refund / exchange

Frequently Asked Questions